Contact us
We are happy to answer any questions or suggestions you may have. Simply fill out the contact form and we will reply to you within 24 hours.
Your Jacobs Team ♥
Quick help?
Frequently asked questions
Questions about the order
Free shipping from 39 euros.
For deliveries to Germany below 39 euros, we charge a shipping fee of 4.99 euros.
We usually ship all parcels from our German warehouse in Nuremberg within 24 hours of receiving the order. As product freshness has the highest priority, it may be that certain products only leave our premises after fresh production, but this does not take longer than 1-2 days.
The delivery time for parcels within Germany is 1-2 working days.
The delivery time for parcels to Austria is 2-4 working days.
All orders are shipped with DHL, DPD or UPS.
Corporate client questions
Yes, we supply many companies and retailers with our products at discounted rates.
Products that we have in stock can be delivered within a week. Customized products can be delivered within 1-3 weeks, depending on the volume.
In any case! Just send us your request and we will send you a free & non-binding offer within 24 hours - we promise! :)
Yes, we will deliver your order on your desired date. You are welcome to specify your delivery date on the product page or as an order note in the checkout. Please note the delivery times.